Frequently Asked Questions
Everything you need to know about our artisanal jewelry and shipping.
What materials are used in Ethnasia jewelry?
Our pieces are crafted using high-quality materials including 925 sterling silver, gold-plated brass, and ethically sourced natural gemstones to ensure durability and a premium finish.
How long does shipping take?
Standard domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
What is your return policy?
We offer a 14-day return window for all unworn items in their original packaging. Please note that for hygiene reasons, earrings cannot be returned unless they arrive damaged.
How should I care for my jewelry?
To maintain the shine of your pieces, avoid contact with water, perfumes, and lotions. Store your jewelry in a dry place, preferably in the Ethnasia pouch provided with your order.
Do you offer international shipping?
Yes, we ship our collections worldwide. Shipping costs and delivery times are calculated at checkout based on the destination country.
Can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to monitor your package's journey in real-time.